Updated July 21, 2023
This is a three question practice in-tray exercise.
Make sure you read and fully understand each question before answering. Work quickly, but don't rush. You cannot afford to make mistakes on a real test.
If you get a question wrong, make sure you find out why and learn how to answer this type of question in the future.
Assume you have just arrived at the start of your shift at 8 a.m. on Monday 5 August 2019 as the front desk executive of your office. Your manager has sent in a reminder email to send in last month’s expense reimbursement report by the end of the week. There is a calendar invite for an all-hands meet on the office floor at 10 a.m. A customer arrives with a service complaint and a person is on-hold on the phone to negotiate the best rates for an upcoming event on 15 August. There is also a Post-It note on your work station reminding you to arrange an informal team get-together to finalise the date for the monthly book-club meeting. You also hear a beep on the fax machine signalling an incoming message and a delivery boy walks in through the door carrying office supplies ordered.
Question: Which of the following is the best order you should complete the tasks in?